TURNOVER ANALYSIS OF NURSES IN SANTA FAMILIA HOSPITAL
DOI:
https://doi.org/10.46984/sebatik.v27i1.1504Keywords:
Turnover, Satisfaction, Fishbone, HospitalAbstract
Job satisfaction was an emotional state in which an employee felt that tasks or work, superiors, work situation, and organization were enjoyable. Job satisfaction had a contribution to reducing turnover rates and increasing employee commitment. The purpose of this service was to problem identification, analyze problems, find solutions, and provide recommendations to Santa Familia Hospital. The results of this community service were a job satisfaction survey for nurses, which indicated that 36% were dissatisfied, 53% were low satisfied, and 11% were satisfied. A fishbone analysis revealed several causes of nurse turnover, namely from the factors of man, money, material, and method. A plan of activities as a solution to the problem was created with a total of 11 activities. Recommendations were formulated, totaling 7, for Santa Familia Hospital to address the identified problems. The conclusion of this community service was that the job satisfaction of nurses at Santa Familia Hospital was low, which could lead to turnover intentions among employees, ultimately resulting in turnover.
References
Alfiansyah, M. (2021). Pengaruh Kompensasi Dan Kepuasan Kerja Terhadap Kinerja Karyawan di Rumah Sakit Umum Jampangkulon. Maneggio: Jurnal Ilmiah Magister Manajemen, 4(1), 145–155.
B. Isyandi, Taufiq, A., & Saputra, T. (2022). Faktor-Faktor Yang Mempengaruhi Kepuasan Kerja Karyawan Rumah Sakit Mata Pbec. Jurnal Ilmiah Ekonomi Dan Bisnis, 19(2), 172–179. https://doi.org/10.31849/jieb.v19i2.7169
DPR RI. (2009). UUD No 36 Th 2009 Tentang Kesehatan. Undang-Undang Tentang Kesehatan, 2(5), 255.
Efitriana, I., & Liana, L. (2022). Pengaruh Kompensasi, Lingkungan Kerja, dan Gaya Kepemimpinan Terhadap Turnover Intention (Studi Pada Yamaha Mataram Sakti Semarang). SEIKO : Journal of Management & Business, 5(2), 2022–2182.
Efkelin, R., Utami, R. A., & Mailintina, Y. (2023). Hubungan Kepemimpinan Dengan Kinerja Perawat Di Ruang Anggrek Dan Gladiola Rumah Sakit Husada Jakarta. Jurnal Kesehatan Holistic, 1–7.
Gani, N. A., Priharta, A., & Purnamasari, A. (2022). Pengaruh Kompensasi dan Lingkungan Kerja terhadap Turnover Intention pada Perusahaan Tambang di Kalimantan. Jurnal Pendidikan Dan Kewirausahaan, 10(2), 579–588. https://doi.org/10.47668/pkwu.v10i2.444
Indah, G. S. P., Faridah, I., & Wibisno, A. Y. G. (2023). Nfluence of Patient Safety in the Accuracy of Patient Identification on the Quality of Health Services During the Covid-19 Pandemic. Januari, 2(1). http://ejurnal.stie-trianandra.ac.id/index.php/klinikHalamanUTAMAJurnal:http://ejurnal.stie-trianandra.ac.id/index.php
Kemenkes RI. (2020). Permenkes No 3 Tahun 2020 Tentang Klasifikasi dan Perizinan Rumah Sakit. Tentang Klasifikasi Dan Perizinan Rumah Sakit, 3, 1–80. http://bppsdmk.kemkes.go.id/web/filesa/peraturan/119.pdf
Latupeirissa, L. W. (2022). Manajemen Rumah Sakit Untuk Mahasiswa dan Praktisi. Penerbit NEM.
Misbahuddin. (2020). Meningkatkan Manajemen Pelayanan Kesehatan Rumah Sakit. Tangga Ilmu.
Noor, F. A., Prastyoningsih, A., Prasastin, O. V., Oktariani, M., & Gita, A. P. A. (2022). Survei Kepuasan Pegawai di RS Ortopedi Prof.Dr.R.Soeharso Surakarta. Jurnal Kesehatan Kusuma Husada, 13(1), 127–134. https://doi.org/10.34035/jk.v13i1.817
Panjaitan, R. F., Sitio, S. S., & Siregar, R. (2020). Hubungan Kualitas Pelayanan Kesehatan Dengan Kepuasan Pasien Pengguna BPJS Rawat Inap Di Rumah Sakit Umum Sembiring Kecamatan Deli Tua Kabupaten Deli Serdang Tahun 2018. Jurnal Kajian Kesehatan Masyarakat, 1–6.
Peraturan Menteri Kesehatan RI. (2019). Nomor 30 Tahun 2019 tentang Klasifikasi dan Perizinan Rumah Sakit.
Rahmadiliyani, N., Nugroho, R. D., & Estiyana, E. (2020). Analisi Indikator (BOR, AVLOS, TOI, dan BTO) pada Ruang Anak dalam Peningkatan Pelayanan Kesehatan. Kesehatn Indonesia (The Indonesian Journal of Health), X(2), 91–99.
Ramadhoani, V. P. (2020). Pengaruh lingkungan kerja, self efficacy, work-family conflict, dan employee engagement terhadap turnover intention pegawai kantor badan sar nasional mataram. Forum Ekonomi, 22(1), 82–94. http://journal.feb.unmul.ac.id/index.php/FORUMEKONOMI
Rijasawitri, D. P., & Suana, I. W. (2020). Pengaruh Kepuasan Kerja, Stres Kerja, Dan Lingkungan Kerja Non Fisik Terhadap Turnover Intention. E-Jurnal Manajemen Universitas Udayana, 9(2), 466. https://doi.org/10.24843/ejmunud.2020.v09.i02.p04
Saputra, E. K., Zainiyah, Abriyoso, O., & Rizki, M. (2022). Pengaruh Kompensasi Terhadap Turnover Intention Karyawan Pada PT. Bintan Megah Abadi. Aksara: Jurnal Ilmu Pendidikan Nonformal, 8(2), 1491. https://doi.org/10.37905/aksara.8.2.1491-1500.2022
Susilo, J., & Satrya, I. G. B. H. (2019). Pengaruh Kepuasan Kerja Terhadap Turnover Intention Yang Dimediasi Oleh Komitmen Organisasional Karyawan Kontrak. E-Jurnal Manajemen Universitas Udayana, 8(6), 3700. https://doi.org/10.24843/ejmunud.2019.v08.i06.p15
Sutrisno, S. (2020). Analysis Of Compensation And Work Environment on Turnover Intention With Employee Satisfaction As Intervening Variable in PT. Hartono Istana Technology at Semarang. Management & Accountcy in Practice Journal, 13–29.
Yusuf, H. S. (2022). Pengaruh Penempatan (Placement) Dan Kepuasan Kerja Terhadap Kinerja Pegawai Pada Rumah Sakit Umum Daerah (Rsud) Madising Kabupaten Pinrang. DECISION: Jurnal Ekonomi Dan Bisnis, 3(1), 63–71. http://jurnal.umpar.ac.id/index.php/decision/article/view/1498
Downloads
Published
How to Cite
Issue
Section
License
Authors retain all their rights to the published works, such as (but not limited to) the following rights; Copyright and other proprietary rights relating to the article, such as patent rights, The right to use the substance of the article in own future works, including lectures and books, The right to reproduce the article for own purposes, The right to self-archive the article
.png)
